AllStaff employs top experts in the fields we serve. Eric Berg, Vice President of AllStaff Call Center Recruiting, is a Call Center Executive with over 20 years’ experience in contact center staffing, management and consulting. Eric has run both virtual and brick and mortar contact centers and managed over 900 agents in multiple facilities. Eric is a co-founder and Treasurer of the Midwest Contact Center Association, a columnist for the Contact Center Pipeline and Blogger of industry trends. Eric is also a nationally known speaker on industry best practices and emerging trends and technologies.
Call Center Week is the largest, most comprehensive event for customer service professionals. Each year, Call Center Week brings together the best minds in the industry to discuss and debate contact center best practices. Eric Berg, Vice President of All-Calls is speaking on Employee engagement at Call Center Week in Las Vegas in June 2015.
Midwest Contact Center Association is a contact center group that has been put together by contact center professionals for contact center professionals. The focus of the association is to bring together contact center professionals with the common goal of education, collaboration, and networking.
Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.
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PACE is the Professional Association for Customer Engagement. PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.