Plymouth, Minnesota
(952) 222-7400

Austin, Texas
(608) 280-1390

Appleton, Wisconsin
(920) 954-9500

Madison, Wisconsin
(608) 467-9675

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Overview

Finding and selecting the best contact center talent can be a daunting task. Not doing it right can cause increased attrition and stress that diminishes your customer experience. With AllStaff Call Center Recruiting, you are working with contact center experts that have been providing top call center recruiting and management for over 20 years. The result is significant decreases in employee attrition and increases in customer satisfaction.

Because we provide a full spectrum of recruiting and staffing services for the call center industry, we handle all facets of call center and contact center staffing including customer service, tech support, help desk, inbound/outbound telemarketing and back office support.

Position Types

AllStaff Call Center Recruiting understand all aspects of the contact center and can find you the talent you need to meet your customer’s needs. Whether you need agent, supervisor, management or support folks, AllStaff Call Center Recruiting has the experience and people you can trust.

  • Account Manager
  • RN Case Manager
  • CS Manager
  • Help Desk Specialist
  • Loyalty
  • Outbound Sales
  • Retention Programs
  • Technical Support
  • Call Center
  • Customer Care
  • Director of Training
  • Inbound Call Center
  • Omnichannel Solution
  • Relationship Manager
  • Sales Representative
  • Upsell / Cross Selling
  • Call Center Director
  • Customer Satisfaction
  • Dispatch
  • Inbound Call Center
  • Operations Director
  • Researcher
  • SMS Text Support
  • Web chat
  • Call Center Manager
  • Customer Service
  • Email Response
  • Inside Sales
  • Outbound Call Center
  • Reservations
  • Surveys
  • Wellness programs

Services

Temporary Staffing

We can help you fill short-term needs for qualified call center and customer service employees to support upcoming projects, meet seasonal requirements and reduce your workforce during slow periods. Your company can maintain proper staff levels and retain the talent available today, while reducing employee-related costs.

Temp-to-Hire Staffing

Your company can benefit from the traditional services a temporary staffing agency offers with the option to hire the employee permanently. You can observe the employee on the job to determine if he or she is the right fit. After the contract period is complete, the employee can be hired on a permanent basis.

Direct Hire Recruiting

We are the recruiting source for small and large size employers. We find qualified candidates for permanent call center job openings at all levels. Our established network provides the resources to identify those candidates who meet your specific hiring requirements.

Percent Reduction in Attrition

According to a Purdue University Study, Employee attrition can be reduced as much as 21% by implementing the following in your applicant intake process:

3Percent


Behavioral Interview

8Percent


Realistic Job Preview

10Percent


Statistically Validated
Assessments

AllStaff’s applicant intake process is based on the results of this study and include statistically validated assessments, behavioral interviews and a realistic job preview. Like most staffing firms, AllStaff Call Center Recruiting looks at the knowledge, skills and abilities of candidates to determine if they meet your needs. AllStaff Call Center Recruiting ALSO takes selection to the next level by looking at the personalities and behaviors needed for success. By adding personalities and behaviors of successful agents, our attrition is lower and agent performance is higher.